Identify objections in customer conversations using Amazon Comprehend to enhance customer experience without ML expertise Ray Wang AWS Machine Learning Blog
According to a PWC report, 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. In the global retail industry, pre- and post-sales support are both important aspects of customer care. Numerous methods,… Read More »Identify objections in customer conversations using Amazon Comprehend to enhance customer experience without ML expertise Ray Wang AWS Machine Learning Blog